Question 1

Who makes the ears?

Accepted Answer

Me! Shenai! It's a one women show. All ears are hand made by me, therefore that is why it takes awhile to get them out to you.

Question 2

Do you take returns?

Accepted Answer

All sales are final due to the hand made nature of the product. NO returns or exchanges. if you have any issues pleases contact me!

Question 3

Can I customize an order?

Accepted Answer

Unforuntely due to high demand I am not currently taking custom orders.

Question 4

Will I be notified when my order ships?

Accepted Answer

Yes! An email will be sent!

Question 5

How long is shipping?

Accepted Answer

ALL ITEMS ARE PREORDER AND TAKE 6-10 WEEKS. FASTER ON SOME OCCASIONS DEPENDING ON AVAILBILTY.

Question 6

When will you be instock?

Accepted Answer

For up to date sales information please follow me on Instagram: @Shenai.Magic

Question 7

How do I care for my ears?

Accepted Answer

As all the ears are handmade please be gentle with them. Do not wear them on any theme park rides. Because they are handmade, they can be damaged by water, rain, intense heat or sunslight . They are beautiful but fragile. Take care of them as you would any precious item.

Question 8

Do the ears fit children?

Accepted Answer

Because my diamond ears are heavier than the average headband, I do not reccomend them for children. They fit most adult heads.

FREQUENTLY ASKED QUESTIONS